Frequently Asked Questions:


  1. How do I become a Nate’s Customer?
    A. The easiest way to become a new Nate’s customer is by calling (850) 769-4304.

    B. Come by the office at 1151 E 15th St, Panama City, FL 32405.
    C. Fill out our form online, and one of our customer account representatives will contact you via your preferred method to set up your account.
  2. How do I get a Nate’s Cart?
    Call the office, and we will deliver you a cart for a 1x cart fee. No additional monthly fees to use!
  3. What areas does Nate’s service?
    Nate’s provides waste removal for people who live in Bay County that do not live within the city limits of of Panama City, Springfield, or Lynn Haven. Nate’s has customers all over Bay County from Panama City Beach, Callaway, Parker, Southport, and Fountain just to name a few. Call our office to inquire about your specific location for more details at (850) 769-4304.
  4. When should I have my can out?
    All customers should have their trash out on their pick up days by 6:00 a.m. If a customer does not have their trash out when the truck comes by and needs the driver to make a return trip, a fee of $10 must be paid at the time of the request.
  5. Where should I place my trash can/cans?
    The trash can should be placed at the end of the driveway. If another location is desired, the office should be notified so the driver can be instructed where to locate the trash.
  6. What are your Pickup guidelines for Household Garbage?
    Regular- We will service 1 96 gallon Nate’s can, or 3 smaller cans (64 gallon or less).  

    Premium- We will service 2 96 gallon Nate’s cans, or 1 96 gallon Nate’s can and 3 smaller cans, or 6 smaller cans for only $12 extra per month!
    All household trash must be in cans for pick up.

  7. What if I have extra trash?
    Please contact the office at 850-769-4304, and we can schedule extra to be picked up for a nominal fee.
  8. Do you pick up yard debris?
    Yes! We pick up yard debris on Wednesdays, Thursdays, and Fridays (Monday and Tuesday Only customers call office for courtesy scheduling of yard debris). The guidelines for yard debris pick up are as follows: We will pick up either 5 bags, 2 cans, or 1 pile the size of a bathtub. Yard debris is grass clippings, leaves, pine cones, sticks (4ft or shorter), shrubs, and palm fronds.
    Yard debris is not: Lumber, Fencing, Dirt/Sand, or construction debris.

  9. What should I do if I think my trash cans were missed?
    If you think you have been missed please wait until after 2pm to contact the office at (850) 769-4304. Our routes can change frequently, so it may be that you may be scheduled for later in the day than the previous week.
  10. What items would you not pick up?
    We will not be able to pick up: wet paint, tires, construction materials, tile, roofing, concrete, mattress/box springs or large appliances on the regular pick up day.  If a special pick up is needed please contact the office to schedule the service.
  11. How do the Holidays affect my pick up schedule?
    Nate’s Sanitation only observes 2 holidays each year; Thanksgiving Day, and Christmas Day.  All pickup days following the holiday are delayed by one day. For example, If you are normally picked up on a Friday, you will be picked up on Saturday. We realize there will be extra trash following the holiday and plan for it. 
  12. What are your billing policies?
    Monthly fees are due on the 1st day of each month. For our quarterly billed customers, the bill is due by the 1st day of the new quarter. Accounts are considered Past Due after the 15th of the month, and can incur late fees*.

* We offer numerous payment options: Online web pay by check or credit/debit card using your 12 digit web account web account number; a check or credit/debit card by phone; or a cash, check or credit/debit card payment in our office.

* The postcard bills are mailed at least two weeks prior to the due date. Since these postcards will be sent using our postal service, we have no control whether you will receive these postcards.  If you feel your bill has been lost, please contact the office to have a replacement issued by email.  Payment is still due by the 1st day of each month as long as your service continues.

* If your account is not paid by the 15th of the month, it could be suspended from service with a $5 late fee assessed on all residential accounts and 10% on all commercial accounts.  No trash will be picked up until your account is paid in full.

* If your account continues unpaid for more than 30 days from the due date, it will be cancelled.  To restart your service the past due balance and restart fee will be added to the cost to initiate service.

* There is no refund for days of service missed while your account is suspended.  We intend to pick up the extra trash once the account is paid in full making it current.

* We will make an attempt to contact all customers when their service is scheduled to be cancelled for non-payment, however, this is only a courtesy and we can’t guarantee that all delinquent customers will be contacted.  Having current contact information, such as phone numbers and email address, help us greatly in our efforts to reach everyone.